Russian Federation, Moscow
Posting date 2025
The document constitutes an offer made by Limited Liability Company “AWAD Ticket” (115114, Moscow, Derbenevskaya naberezhnaya, 7, bldg. 12, 2nd Floor; INN 7704719450, OGRN 1097746010724) (hereinafter referred to as the “Service Provider”) addressed to individuals to enter into an Agreement on the terms set forth below.
Air Carrier – a Russian or foreign airline for which the Service Provider acts as an agent or sub-agent, performing air carriage of passengers and baggage on the basis of an Electronic Air Ticket issued by the Customer.
Voucher – an electronic document confirming the fact of booking and/or payment of the Order to be presented at the hotel.
Agreement – a service agreement concluded between the Customer and the Service Provider through the Customer’s acceptance of the this Offer.
Additional Services – additional services available for arrangement through the Platform functionality, including but not limited to, trip cancellation insurance, flight insurance, and travel insurance for outbound travelers.
Railway Carrier – open joint stock company “Russian Railways”, directly providing and rendering carriage services on the basis of an Electronic Railway Ticket issued by the Customer.
Order – a request for the services of Suppliers sent through the Platform functionality.
Customer – a legally capable individual interested in placing Orders for the Services of Suppliers in his/her own name or in the name of third parties for personal, family, household, and other needs not related to business activities.
Service Fee – a fee charged for accepting payment by bank card through the Platform functionality.
Personal Account – a section of the Platform accessible to the Customer after identification through login information, intended for ordering and managing services, accessing data on ordered services and their cost, and the Balance status. The login information for accessing the Personal Account is a username and password.
Mobile Application – the Anywayanyday application (the current and all subsequent versions), developed for iOS, Android, and Windows Phone mobile devices.
Hotel – an accommodation facility (hotel, hostel, boarding house, sanatorium, etc.) with which, or with whose authorized intermediary, the Service Provider has concluded an agreement for the sale of the services of such accommodation facility using the Platform.
Service Suppliers – Air Carriers, Railway Carriers, Hotels and their authorized representatives, and suppliers of Additional Services.
Platform – the hardware and software system of the Service Provider enabling Customers to place Orders through the Internet for the issuance of Electronic Air and/or Railway Tickets, hotel room bookings, and Additional Services. Access to the Platform by the Customer shall be provided through the web interface (website) on the Internet at www.anywayanyday.com or through the Mobile Application.
Platform Service Fee – the Service Provider's fee charged in excess of the Service Suppliers’ fares for enabling the arrangement, modification, and/or cancellation of services through the Platform.
Tax – an additional charge set by the Air Carrier, which may include fuel surcharge, ground handling charge, federal tax, immigration security charge, and other charges, depending on the travel route and the country of departure or arrival.
Fare – the sum of money for the air carriage of a passenger and baggage. The Fare and the conditions of its application are established by the Air Carrier independently.
Charter Flight – a non-scheduled direct flight operated under an air charter agreement between the charterer and the air carrier (the charter provider) for the carriage of passengers.
Electronic Air Ticket – a document used to evidence the passenger air carriage agreement, in which the information is presented in electronic digital form. It is provided in the form of an itinerary receipt.
Electronic Railway Ticket – a document used to evidence the passenger railway carriage agreement, in which the information is presented in electronic digital form.
Fraud – a type of fraudulent activity in the field of information technology. In the context of the cashless payment industry, it means conducting fraudulent transactions, i.e., card transactions that have been performed by persons who are not their lawful holders, or for which counterfeit cards or illegally obtained confidential information about the card details and/or their holders have been used; a fraudulent transaction that has been performed by a person who is the lawful cardholder, but who knowingly attempts to create the appearance with the issuer that such transaction was performed by certain third parties to whom this person has no relation.
The Agreement may include terms not defined above. In such case, the interpretation of such term shall be made in accordance with the Russian Federation legislation currently in force, as well as customary business practices.
By clicking “Pay” in the form automatically provided by the Platform functionality, the User hereby confirms that he/she has read the terms of this Agreement, expresses consent to its conclusion in accordance with Article 438 of the Civil Code of the Russian Federation, confirms that he/she has read and agrees to the provisions of the confidentiality policy, the excerpt from the Warsaw Convention, the Carrier(s)’ Fares and Taxes, the Service Provider’s fees and the rules of the supplier(s) of additional services, confirms his/her legal capacity, capability, financial solvency, and the existence of the authority required by law to enter into this Agreement, issue Electronic Air Tickets and make payment in favour of third parties, acknowledges the liability for the obligations assumed as a result of entering into this Agreement, and also gives consent to the processing of personal data.
3.1. The Service Provider undertakes to render the following services to the Customer via the Platform:
- booking and issuance of Electronic Air Tickets in accordance with the parameters specified by the Customer, as well as processing of refunds and exchanges of such tickets;
- booking and issuance of Electronic Railway Tickets in accordance with the parameters specified by the Customer, as well as processing of refunds of such tickets;
- booking of Hotel rooms in accordance with the parameters specified by the Customer, as well as processing of cancellations of booked and paid accommodation services;
- arrangement of Additional Services.
3.2. The Customer undertakes to pay for the Services in the manner and under the terms set forth in the Agreement.
3.3. Under this Agreement, the Service Provider enables the booking, issuance, and return/cancellation of services provided by the Service Suppliers, and shall duly remit the funds to the relevant Service Supplier.
3.4. The Customer acknowledges that legally binding obligations arise directly between the Customer (and/or the persons for whose benefit the Services are arranged) and the Service Suppliers. The Service Provider shall not be liable for any agreements concluded between the Customer and the Service Suppliers through the Platform.
3.5. All information regarding schedules, availability, fares and their applicable rules, as well as any other terms and conditions for the provision of the offered services, is made available via the Platform in full accordance with the data presented in the Service Suppliers’ booking systems.
3.6. The terms and conditions applicable to services rendered by Service Suppliers located in foreign states shall be governed by the laws of such foreign states and may differ from the terms applicable in the territory of the Russian Federation.
4.1. Prior to the commencement of the provision of the Services, the Customer shall register on the Platform and create a Personal Account by providing accurate and complete information requested during the registration process and by confirming the email address specified therein.
4.2. The Service Provider shall grant the Customer access to the Personal Account and shall send to the Customer's email address (as provided during registration) the passwords and usernames (logins) required for accessing the Personal Account.
4.3. The Customer shall bear full responsibility for the safekeeping and confidentiality of the password, as well as for any and all actions performed using his/her Personal Account. Unless proven otherwise, any action performed using the Customer's login and password shall be deemed to have been performed by the Customer himself/herself, except in cases where the Customer has notified the Service Provider of unauthorized access to the Personal Account and/or of any breach (or suspected breach) of the confidentiality of his/her password.
4.4. An Order shall be placed by the Customer independently via the Platform by completing the relevant forms. By placing an Order for a service, the Customer confirms that he/she has reviewed and agrees to the rules and fares of the Service Suppliers, which the Service Provider is obliged to present to the Customer prior to the confirmation of the Order (including the procedure for modifying or cancelling the Order). Any change to the personal data of a passenger in a placed Order shall render the agreed fares in such Order invalid, since in order to amend such passenger data, the Order must be cancelled and a new one issued. Accordingly, the Customer assumes all possible risks (including the issuance of a new Order, fare changes, refunds of monies, etc.) associated with his/her actions resulting in errors or inaccuracies in the provision of personal data.
4.5. Orders placed by the Customer are final. Immediately upon receipt of a placed Order and the corresponding payment from the Customer, the Service Provider shall arrange or ensure the arrangement of the services.
5.1. The Customer shall:
5.1.1. when placing an Order, provide the Service Provider with true and accurate information and documents necessary for that purpose; update registration and other personal data through the Personal Account in the event of any changes; independently monitor the status of the Order through the Personal Account;
5.1.2. timely and in full pay for the services, pay the Platform Service Fee, the Service Fee, as well as all fees and fines imposed by the relevant Service Suppliers according to their rules;
5.1.3. inform the Service Provider of the cancellation of services, the need to make changes (if possible) by timely sending a corresponding notification through the Personal Account, by email, or by phone indicated on the Service Provider's website anywayanyday.com;
5.1.4. independently ensure the confidentiality of logins and passwords for accessing the Personal Account, bear responsibility for an Order placed by an unauthorized person; inform the Service Provider of unauthorized access to the Personal Account and/or unauthorized use of the Customer's password and login;
5.1.5. ensure the confidentiality of information exchanged between the Parties, take all necessary measures to prevent unauthorized access of third parties to such information;
5.1.6. ensure verification of the documents received after they are arranged by the Service Provider under the relevant Order and immediately inform the Service Provider of any detected errors made during the placement of the Order;
5.1.7. independently monitor changes made to the legal documents posted on the website https://anywayanyday.com;
5.1.8. monitor messages in the Personal Account, mailbox, as well as messages to the specified phone number from the moment of placing the Order until the end of the trip;
5.1.9. use the Platform and its content exclusively for the purpose of using the Platform functionality in accordance with clause 3.1 of this Offer.
5.2. The Service Provider shall:
5.2.1. provide the Customer with access to the relevant services through the Platform;
5.2.2. provide the services in a timely and proper manner, process and provide all settlement and payment documents for the rendered services in accordance with the Russian Federation legislation currently in force and the rules established by the relevant Service Suppliers;
5.2.3. provide the Customer with access to the Personal Account;
5.2.4. ensure the confidentiality of information exchanged between the Parties, take all necessary measures to prevent unauthorized access of third parties to such information;
5.2.5. when placing an Order, provide information on the rules and fares of the Service Suppliers, schedules, availability, as well as other terms for the provision of the offered services in full accordance with how it is presented in the booking system of the Service Suppliers.
5.3. The Service Provider is entitled to:
5.3.1. block the Customer's Personal Account in the event it discovers that one Customer has several Personal Accounts; in the event of suspicion that the Customer has provided false information during registration on the Platform; in the event of suspicion that a third party has gained unauthorized access to the Customer's Personal Account;
5.3.2. at any time without prior notice to the Customer carry out necessary maintenance or other works which may result in the temporary unavailability of the Platform;
5.3.3. block the Customer's Personal Account in the event it discovers that the Customer attempted to gain unauthorized access to other computer systems through the use of the Platform; used software and performed actions aimed at disrupting the normal functioning of the Platform; published or distributed viruses and malicious software.
6.1. The Order shall be paid by one of the methods offered through the Platform. Payment acceptance shall be carried out using payment systems that are entitled to refuse to process a payment.
6.2. The Platform may feature deferred payment/instalment payment services, as well as other financial services/products provided by Additional Service Suppliers. In the event the Customer expresses the will to purchase services of Additional Service Suppliers and upon the Additional Service Supplier's approval of the Customer's relevant request, the Customer enters into relations directly with such Additional Service Supplier. By placing an Order for such services, the Customer agrees to the terms of provision of additional services, which the Service Provider enables the Customer to review prior to placing the Order.
6.3. For the services of issuing Electronic Air Tickets, as well as for their refund and exchange, the Service Provider charges the Customer a Platform Service Fee. The Fee for issuing an Electronic Air Ticket is included in the Order cost, is subject to VAT at the rate in accordance with applicable legislation, and is displayed through the Platform at the time of placing the Order. The existence and amount of the Fee depend on the Carrier's conditions and, in certain cases, on the cost of the Electronic Air Ticket.
6.4. In the event the Customer provides fictitious names and document numbers when booking Electronic Air Tickets, the Service Provider charges a penalty commensurate with the amount of the corresponding double penalty imposed on the Service Provider by the Air Carrier.
6.5. In accordance with the legislation currently in force, transactions with bank cards shall be performed by the cardholder or a person authorized by him/her. Authorization of bank card transactions is carried out by the payment system through which the payment transaction is performed. If the payment system has grounds to believe that the transaction is fraudulent, the system is entitled to refuse to perform this transaction. Pursuant to the rules of international payment systems, for the purpose of verifying the identity of the cardholder and his/her authority to use the card, the Customer who placed such Order shall, upon a request received from the Service Provider, provide two pages of the bank cardholder's passport — the double-page spread with a photograph, as well as a copy of the bank card from both sides (showing the first 6 and the last 4 digits of the card) by email in the form of scanned copies. If the Customer fails to provide the requested documents within the time period specified in the Service Provider's request, or if there are doubts about their authenticity, the Service Provider reserves the right to cancel the Order without giving any reasons. The cost of the paid Order shall be refunded to the cardholder's bank card.
6.6. The Customer independently bears full liability to the bank and any other persons for cashless payments made by the Customer for the purpose of paying for the Order and classified by the bank as Fraud. If the Service Provider incurs losses related to the classification of the Customer's cashless payments made for the purpose of paying for the Order as Fraud, the Customer shall reimburse the Service Provider for the documented losses within 10 (ten) work days from the moment the Service Provider submits a demand.
6.7. The Customer's payment obligation shall be deemed performed at the moment the funds are credited to the Service Provider's settlement account.
Currency Conversion
The Customer pays for the services in Russian rubles by bank card. The final price is stated in Russian rubles.
When paying by bank card, the amount in Russian rubles is debited from the Customer's card. The Customer's card issuing bank converts the indicated amount into the card currency at its internal exchange rate; thus, the amount in the card currency may differ from the amount displayed through the Platform (including in an upward direction), as the bank's internal exchange rate always differs from the published rates of the Central Bank of the Russian Federation or FOREX. Prior to paying by bank card, the Customer shall check the internal exchange rate of the card issuing bank and the amount of the bank's conversion fee.
7.1. Conditions for Exchange and Refund of Electronic Air Tickets
7.1.1. Refund and exchange of Electronic Air Tickets shall be carried out in one of the following ways: through a request in the Personal Account, or by sending a message to the Service Provider by email no later than 3 hours before the departure of the aircraft under the Electronic Air Ticket which the Customer intends to change or refund. The processing time may take up to 24 hours from the moment the corresponding Request is received, provided that the Customer has made certain that the Service Provider has received the corresponding request.
7.1.2. The refund and exchange of an Electronic Air Ticket, and the refund of funds for an unused (partially used) Electronic Air Ticket, shall be carried out by the Service Provider in cases where the Service Provider is authorized to make such a refund by the Carrier, in accordance with the carriage rules, Fares, instructions of the Carriers, the legislation of the Carrier's country and international legislation ratified by the Carrier's country. The Service Provider shall refund to passengers the monetary amounts paid for air carriage, provided that it has a corresponding instruction from the Carrier and the Carrier's funds ensuring the execution of this instruction.
7.1.3. A refund of funds for an unused (partially used) Electronic Air Ticket due to the Carrier's bankruptcy or termination of operating activities is possible only by applying directly to the Carrier.
7.1.4. Service Provider's service fees for exchange and refund of an Electronic Ticket. In addition to penalties and charges established by the Carrier's Fares, the Service Provider charges a Platform Service Fee for the exchange and refund of an Electronic Ticket, which is subject to VAT at the rate in accordance with applicable legislation. The amount calculated for refund to the Customer (taking into account the application of the Fares and the Service Provider's platform service fees) or the cost of exchange shall be displayed in the Personal Account or sent to the Customer's email address from which the request for exchange or refund of the Electronic Ticket was sent.
7.1.5. The Service Provider transfers the amount calculated for refund to the bank card used to pay for the Order within 30 (thirty) calendar days from the date of receipt of the refund authorization from the Service Supplier. The Service Provider transfers the amount calculated for refund upon the Customer's application by means of a payment order within 3 to 10 work days from the date of receipt of the application from the user.
7.1.6. In the event of a refund of an Electronic Air Ticket paid for with a promo code, a new promo code will not be issued, and the used promo code will be forfeited. If part of the cost of the Electronic Air Ticket was paid for with a promo code and part by bank card, the additional amount paid will be refunded to the bank card, and the part paid with the promo code will not be refunded.
7.2. Conditions for Exchange and Refund of Electronic Railway Tickets
7.2.1. Modification of the Order and exchange of an Electronic Railway Ticket are not carried out. The Customer must refund the Electronic Railway Ticket and create a new Order.
7.2.2. Refund of Electronic Railway Tickets shall be carried out in accordance with the Carrier's Rules https://www.rzd.ru/, as well as in accordance with the information set out in the website section "Refund of Railway Tickets" https://anywayanyday.business, which is an integral part of this Agreement. The refund shall be carried out in one of the following ways: by request to the email address info@anywayanyday.com, or by applying at railway ticket offices.
7.2.3. In the event of a refund of an Electronic Railway Ticket by the Customer, the cost of the Order, less the Service Provider's actual expenses, shall be transferred to the Customer's bank card used to pay for the Order. Actual expenses mean the expenses incurred by the Service Provider for the purpose of organizing the fulfilment of the Customer's Order, including the payment of penalties in favour of open joint stock company "Russian Railways" and other persons providing services for the arrangement/booking/refund of Electronic Railway Tickets, as well as the Fee charged by the Service Provider for the provision of services through the functional capabilities of the Platform, depending on the type of services. The Fee is subject to VAT at the rate in accordance with applicable legislation and is displayed when arranging the relevant service.
7.2.4. Service Provider's service fees for the refund of Electronic Railway Tickets. In addition to the penalties and charges established by the Carrier's Fares, the Service Provider charges a Platform Service Fee for the refund of an Electronic Railway Ticket. The amount calculated for refund to the Customer (taking into account the application of the Fares and the Service Provider's service fees) shall be displayed in the Personal Account or sent to the Customer's email address from which the request for the refund of the Electronic Railway Ticket was sent.
7.3. Cancellation and Modification of Hotel Room Bookings
7.3.1. If the Customer wishes to cancel an Order, he/she must log into the Personal Account and confirm the cancellation of the selected Order. A cancellation charge may be imposed on the Customer in accordance with the rules of the Service Provider/Service Supplier and/or the Hotel regarding cancellation or non-show.
7.3.2. If the Customer wishes to change the details of the persons who will be staying at the Hotel (surnames of one or more guests), as well as the dates of stay, room type, or the Hotel itself, he/she must cancel the Order and then create a new one. In exceptional cases, to make changes to the information about the persons who will be staying at the Hotel, the Customer may contact the Service Provider's customer support center, the contact details of which are indicated in the Voucher, and provide the Order number and the new guest details (new dates of stay, new room type, or other additional services). This service is generally provided free of charge, but in some cases, the Service Provider may charge an additional fee for providing the service of making changes to the booking. The Service Provider may also refuse to make changes to the booking, in such case the Customer must cancel the order and create a new one.
8.1. The Service Provider, as the official agent and sub-agent of the Service Suppliers, by assuming obligations to represent the interests of said persons before passengers, hereby clearly delineates the scope of its liability for the actions of the relevant Service Suppliers, namely, is not liable for adverse consequences and losses arising from events and circumstances beyond its competence, as well as for the actions (omissions) of third parties.
8.2. A change to the personal data of any passenger in a placed Order results in the agreed Fares and Taxes in the Order losing their force, as in order to change such passenger data in the Order, the Order must be cancelled and a new one issued. The Customer assumes all possible risks (issuance of a new Order, change of cost, refund of funds, etc.) associated with his/her actions in making errors or inaccuracies in providing personal data in the Order.
8.3. The Passenger assumes full responsibility for preparing all necessary documents for the trip. The Passenger should review and comply with all requirements of the country of destination regarding the arrangement of documents required for departure and arrival, as well as for transit travel along the entire route, the need to obtain visas, valid passports, powers of attorney or other documents for the travel of children, etc. Thus, the Service Provider is not liable for adverse consequences and losses arising from events and circumstances beyond its competence, as well as for the actions (omissions) of third parties.
- in the event of impossibility to perform the assumed obligations due to the inaccuracy, insufficiency or untimeliness of information and documents provided by the Customer, or the Customer’s breach of the terms of this Agreement or document requirements;
- for the actions of the Carrier (change, cancellation, rescheduling of a flight, delay in train departure), for the safety, loss or damage of the Customer’s (Passenger’s) baggage, cargo, valuables and documents during the entire period of their trip. In these cases, the Carrier bears responsibility to the Customer (Passenger) in accordance with international rules and the Russian Federation legislation currently in force. Claims of the Customer (Passenger) shall be considered by the Carrier on the basis of the legislation of the Russian Federation and international carriage rules;
- for the actions of customs and immigration authorities;
- as a result of restriction of the Customer’s (Passenger’s) right to depart from the Russian Federation or another point of departure by the competent authorities of the respective country;
- for the actions of consulates of foreign states, including delay, refusal or change of the timeframes for issuance of entry visas;
- for the consequences of the Customer’s (Passenger’s) breach of customs and border formalities, rules of travel and baggage carriage, as well as breach of special rules of conduct in the country of temporary stay;
- for the Customer’s (Passenger’s) lack of travel documents issued to him/her by the Service Provider;
- for the Customer’s (Passenger’s) non show or late arrival for the flight (flight check-in) or to the train departure point;
- for the Customer’s (Passenger’s) non-compliance with the carrier’s established rules of conduct in the train carriage;
- for the Customer’s (Passenger’s) lack of valid foreign passports by the time of commencement of the trip, or the relevant documents regulating the travel of minors under the age of 18;
- for the authenticity and correctness of the Passenger’s documents (the accuracy of the information contained therein).
8.4. The Parties shall be released from liability for improper performance or non-performance of obligations under this Agreement in the case of force majeure circumstances, which the Parties define as: fire, epidemic, earthquake, act of terrorism, flood, hurricane, storm, tsunami, landslide, other natural disasters and cataclysms, military actions of any nature, strikes, imposition of a state of emergency or martial law, embargo, changes in the legislation of the Russian Federation or the country of stay or transit, actions of customs and sanitary control authorities, issuance by state authorities of regulatory acts that make it impossible for the Parties to perform their obligations properly, and other circumstances that the Parties cannot influence or prevent.
8.5. The Party for which the impossibility to perform obligations has arisen shall immediately notify the other Party of the occurrence of force majeure circumstances. Upon the occurrence of such circumstances, the time for performance of obligations shall be extended proportionally to the period during which such circumstances remain in effect.
9.1. All disputes arising between the Parties shall be settled through a claim procedure. The Party that has received a claim shall review it and deliver a reasoned written response to the other Party within 10 (ten) work days from the date of receipt of the claim.
9.2. If the disputes cannot be settled out of court, they shall be subject to settlement in court in accordance with the legislation of the Russian Federation.
9.3. The provisions of the Russian Federation legislation currently in force shall apply to the legal relations of the Parties under this Agreement.
10.1. The Service Provider is entitled at any time to amend the text of the Offer by posting a new version of the Offer on the website https://anywayanyday.com. The new version of the Agreement enters into force upon its posting on the website.
10.2. In respect of Orders placed prior to the date of posting of the new version of the Offer, the terms of the Offer in effect as of the date of placing the Order shall apply.
11.1. By registering on the Platform, the Customer, by placing a special mark in the form provided by the Platform functionality, confirms that he/she has read and agrees to the Privacy Policy, in accordance with which the processing of personal data is carried out.
11.2. The Customer confirms that, in the event of booking and paying for services for third parties, he/she possesses all necessary authority to do so and has obtained the consent of such third parties to the transfer of their personal data to the Service Provider and the Suppliers for the purpose of making a booking on the Platform.
11.3. By providing his/her personal data when making a booking on the Platform, the Customer consents to their processing by the Service Provider and their transfer to the Suppliers for the purpose of performing the Agreement, as well as for use for advertising and marketing purposes.
Annex 1
Specifics of Provision of Certain Types of Services
1.1. All information regarding schedules, availability, fares and their application rules, Taxes, as well as other conditions for the provision of the offered services, is available on the Platform in full accordance with how it is presented in the booking system by the Service Suppliers or their authorized representatives.
1.2. The Service Provider cannot guarantee the complete absence of inaccuracies therein, and therefore is not liable to the Customer for any erroneous data about the services, as well as for any harm or losses caused to the Customer due to the presence of errors in the information.
1.3. All offers, prices, and conditions for the issuance of Electronic Air Tickets may be changed without notice to the Customer, limited by time, seat availability and advance booking deadlines, travel dates, minimum or maximum stay requirements at the destination, weekend and holiday factors, seasonal price fluctuations, waitlists, as well as strikes and temporary unavailability of booking systems, and/or be subject to other changes, conditions and restrictions.
1.4. All notifications of changes in flight schedules, changes to the departure/arrival airport, flight cancellation or changes to any other flight parameters shall be made by the Service Provider through the Personal Account, in writing to the email address and phone number specified by the Customer when placing the Order or in the refund request, provided that notification of such changes is received from the Carrier.
1.5. The Carrier is entitled to communicate this information directly to the Customer using the phone number specified in the booking or the email address specified by the Customer. The Customer shall monitor messages in the Personal Account, email inbox, as well as messages to the specified phone number from the moment of placing the Order until the end of the trip. Otherwise, the Service Provider is not liable for failure to notify of changes in flight schedules, changes to the departure/arrival airport, flight cancellation, or changes to any other flight parameters if when booking the air carriage, the Customer did not provide his/her contact details (phone number, email address, etc.), or the Service Provider was unable to contact the Customer using the specified contact details after having made at least one attempt by phone number or email address, etc., including failure to notify of changes as a result of the Customer providing incorrect contact details. In the said cases, the Service Provider does not compensate the Passenger for losses caused by such failure to notify. The Service Provider also is not liable for failure to provide the said information or for provision of incorrect information in cases where such information was not provided or was provided incorrectly directly by the Carrier.
1.6. When making a booking for the purpose of checking a price or for other purposes, in the presence of issued Electronic Air Tickets or bookings for the same passengers and similar dates, the Carrier may treat this as a duplicate. The Carrier is entitled to apply different policies regarding double booking, but as a rule, if such booking overlaps (a booking for the same passenger, on the same flights and dates, or on the same flights but on different dates close to each other), the Carrier reserves the right to cancel one or all bookings. When creating a booking, the Passenger assumes full responsibility for the existence of double bookings or bookings with issued tickets made through the Platform or any other sources.
1.7. In certain cases, the issuance of Electronic Air Tickets shall be carried out within 24 hours from the moment of placing the Order and payment. Electronic Air Tickets are issued automatically after verification of the bank card transaction. Confirmation of the placement of the Order shall be an email confirmation sent to the specified email address containing itinerary receipts, which detail the parameters of the issued Electronic Air Ticket. An SMS notification shall also be sent to the phone number, which also specifies the route and travel date under the issued Electronic Air Ticket.
1.8. The owner of the seats prior to the issuance of the Electronic Air Ticket is the Carrier, which reserves the right to remove seats, reschedule flights, and change schedules and prices. A booking is not an absolute guarantee of the price and seat availability.
1.9. Limitation of Liability
1.9.1. The Passenger assumes full responsibility for preparing all necessary documents for the trip. The Passenger should review and comply with all requirements of the country of destination regarding the arrangement of documents required for departure and arrival, as well as for transit travel along the entire route, the need to obtain visas, valid passports, powers of attorney or other documents for the travel of children, etc. Thus, the Service Provider is not liable for adverse consequences and losses arising from events and circumstances beyond its competence, as well as for the actions (omissions) of third parties, namely:
- in the event of impossibility to perform the assumed obligations due to the inaccuracy, insufficiency or untimeliness of information and documents provided by the Customer, or the Customer’s breach of the terms of this Agreement or document requirements;
- for the actions of the Carrier (change, cancellation, rescheduling, delay of a flight), for the safety, loss or damage of the Customer’s (Passenger’s) baggage, cargo, valuables and documents during the entire period of their trip. In these cases, the Carrier bears liability to the Customer (Passenger) in accordance with international rules and the Russian Federation legislation currently in force. Claims of the Customer (Passenger) shall be considered by the Carrier on the basis of the legislation of the Russian Federation and international carriage rules;
- for the actions of customs and immigration authorities;
- as a result of restriction of the Customer’s (Passenger’s) right to depart from the Russian Federation or another point of departure by the competent authorities of the respective country;
- for the actions of consulates of foreign states, including delay, refusal or change of the timeframes for issuance of entry visas;
- for the consequences of the Customer’s (Passenger’s) breach of customs and border formalities, rules of travel and baggage carriage, as well as breach of special rules of conduct in the country of temporary stay;
- for the Customer’s (Passenger’s) lack of travel documents issued to him/her by the Service Provider;
- for the Customer’s (Passenger’s) non show or late arrival for the flight;
- for the Customer’s (Passenger’s) non-compliance with the carrier’s established rules of conduct on board the aircraft;
- for the Customer’s (Passenger’s) lack of valid foreign passports by the time of commencement of the trip, or the relevant documents regulating the travel of minors under the age of 18;
- for the authenticity and correctness of the Passenger’s documents (the accuracy of the information contained therein).
2.1. All information regarding schedules, seat availability, fares and their application rules, as well as other conditions for the provision of the offered services, is available on the Platform in full accordance with how it is presented in the booking system of the Carrier or its authorized representative. The Service Provider cannot guarantee the complete absence of inaccuracies therein, and therefore is not liable to the Customer for any erroneous data about the services, as well as for any harm or losses caused to the Customer due to the presence of errors in the information.
2.2. After payment of the Order, the Service Provider sends the Check Coupon of the Electronic Railway Ticket to the email address specified when creating the Personal Account.
2.3. To travel by rail and/or carry baggage, the Customer must complete Electronic Registration, if such registration is possible in accordance with the Carrier's conditions, after which the Customer receives the Boarding Coupon of the Electronic Railway Ticket.
2.4. The Service Provider charges the Customer Fees, which are included in the Order cost. The Fees are set by the Service Provider unilaterally as of the date of arranging the relevant service and are displayed through the Platform when placing the Order and processing refunds.
2.5. The Carrier is entitled to communicate information about schedule changes or train cancellations directly to the Customer using the phone number specified in the booking or the email address specified by the Customer. The Customer shall monitor messages in the Personal Account, email inbox, and messages to the specified phone number from the moment of placing the Order until the end of the journey. Otherwise, the Service Provider is not liable for failure to notify of schedule changes, train cancellations, or any other changes if when booking the carriage, the Customer did not provide his/her contact details (phone number, email address, etc.), or the Service Provider was unable to contact the Customer using the specified contact details after having made at least one attempt by phone or email, etc., including failure to notify of changes as a result of the Customer providing incorrect contact details. In the said cases, the Service Provider does not compensate the passenger for losses caused by such failure to notify. The Service Provider also is not liable for failure to provide the said information or for provision of incorrect information in cases where such information was not provided or was provided incorrectly directly by the Carrier.
2.6. Limitation of Liability
2.6.1. The Passenger assumes full responsibility for preparing all necessary documents for the journey. The Passenger should review and comply with all requirements of the country of destination regarding the arrangement of documents required for departure and arrival, as well as for transit travel along the entire route, the need to obtain visas, valid passports, powers of attorney or other documents for the travel of children, etc. Thus, the Service Provider is not liable for adverse consequences and losses arising from events and circumstances beyond its competence, as well as for the actions (omissions) of third parties, namely:
- in the event of impossibility to perform the assumed obligations due to the inaccuracy, insufficiency or untimeliness of information and documents provided by the Customer, or the Customer’s breach of the terms of this Agreement or document requirements;
- for the actions of the Carrier (change, cancellation, rescheduling, delay of trains), for the safety, loss or damage of the Customer’s (Passenger’s) baggage, cargo, valuables and documents during the entire period of their journey. In these cases, the Carrier bears liability to the Customer (Passenger) in accordance with international rules and the Russian Federation legislation currently in force. Claims of the Customer (Passenger) shall be considered by the Carrier on the basis of the legislation of the Russian Federation and international carriage rules;
- for the actions of customs and immigration authorities;
- as a result of restriction of the Customer’s (Passenger’s) right to depart from the Russian Federation or another point of departure by the competent authorities of the respective country;
- for the actions of consulates of foreign states, including delay, refusal or change of the timeframes for issuance of entry visas;
- for the consequences of the Customer’s (Passenger’s) breach of customs and border formalities, rules of travel and baggage carriage, as well as breach of special rules of conduct in the country of temporary stay;
- for the Customer’s (Passenger’s) lack of travel documents issued to him/her by the Service Provider;
- for the Customer’s (Passenger’s) non show or late arrival at the train departure point;
- for the Customer’s (Passenger’s) non-compliance with the carrier’s established rules of conduct in the train carriage;
- for the Customer’s (Passenger’s) lack of valid foreign passports by the time of commencement of the journey, or the relevant documents regulating the travel of minors under the age of 18;
- for the authenticity and correctness of the Passenger’s documents (the accuracy of the information contained therein).
3.1. All information regarding the description of Hotels, rooms, availability, fares and their application rules, as well as other conditions for the provision of the offered services, is available on the Platform in full accordance with how it is presented in the booking system directly by the Hotels or Service Suppliers. The Service Provider is not liable to the Customer for any erroneous data about the services, as well as for any harm or losses caused to the Customer due to the presence of errors in the information. The Service Provider is not liable for the Service Suppliers' non-compliance with the booking conditions and rules, as these conditions and rules are within their exclusive competence.
3.2. The "star" rating of the Hotel displayed on the Platform is a subjective assessment of the quality of services provided by the Hotel in the opinion of the Service Suppliers and the Service Provider's experts, is not related to the official classifications of Hotels, may not correspond to them, and is determined solely for the purpose of simplifying the search when choosing a Hotel at the booking stage. The Service Provider does not accept or consider claims from Customers and/or third parties related to the lack of conformity of the Hotel's rating displayed on the Platform with the Hotel's rating under any official classification (including the classification and rating of the Hotel as determined and stated by the Hotel itself).
3.3. In the event of separate Hotels offer Fares at a lower price for certain periods of stay, the Customer is aware and agrees that the offered Fares may have special restrictions and rules regarding cancellation or refund of the booking, which the Service Provider is obliged to present to the Customer prior to the Order confirmation.
3.4. In the event the Service Provider provides services for booking Hotels that must be paid for immediately upon placing the Order, the Service Provider debits the full cost of the Order upon payment by bank card.
3.5. For the services of booking Hotels, as well as for the cancellation of these services, the Service Provider charges the Customer a Fee, which may be included in the Order cost, when making the booking. The Platform Service Fee is set by the Service Provider unilaterally as of the date of arranging the relevant service and is displayed through the Platform when placing the Order or cancelling the booking.
3.6. Limitation of Liability
The Service Provider is not liable for adverse consequences and losses arising from events and circumstances beyond its competence, as well as for the actions (omissions) of third parties, namely:
- in the event of impossibility to perform the assumed obligations due to the inaccuracy, insufficiency or untimeliness of information and documents provided by the Customer, or the Customer’s breach of the terms of this Agreement or document requirements;
- for the actions of the Hotels/Service Suppliers;
- for the actions of customs and immigration authorities;
- as a result of restriction of the Customer’s (Passenger’s) right to depart from the Russian Federation or another point of departure by the competent authorities of the respective country;
- for the actions of consulates of foreign states, including delay, refusal or change of the timeframes for issuance of entry visas;
- for the consequences of the Customer’s (Passenger’s) breach of customs and border formalities, rules of travel and baggage carriage, as well as breach of special rules of conduct in the country of temporary stay;
- for the Customer’s/third parties’ lack of the Voucher issued to him/her by the Service Provider;
- for the Customer’s (third parties’) non show or late check-in at the Hotel;
- for the Customer’s (third parties’) non-compliance with the Hotel’s established rules;
- for the authenticity and correctness of the Customer’s (third parties’) documents (the accuracy of the information contained therein).
4.1. On the Website, the Customer may book and/or pay for additional services provided by the Suppliers of Additional Services. The procedure for the provision of additional services is governed by the rules of the relevant Supplier of Additional Services. The Customer shall read the said rules prior to ordering additional services. The Suppliers of Additional Services reserve the right to change the procedure for the provision of additional services unilaterally. Continuation of using the Website and ordering of additional services constitutes the Customer's consent to the said procedure.
4.3. The Service Provider charges a fee, which constitutes additional remuneration for the provision of the relevant additional services as an agent of the Supplier of Additional Services. The completion of the provision of services for booking additional services shall be deemed the issuance of documents confirming the booking. In the event of modification, cancellation, and refund of the cost of additional services after the Service Provider has completed the provision of services, the Service Provider's fee is not refundable. The relations regarding the direct use of the services of the Suppliers of Additional Services arise between the relevant Supplier of Additional Services and the Customer and are governed by the rules of the Supplier of Additional Services.
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